Privacy Policy

5 Million LLC and the Brand Novaq Systems respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.novaqsystems.com, use our services, or interact with our SMS communications. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you interact with our services, we may collect personal information, including but not limited to:

• Name
• Email address
• Phone number
• Mailing address

1.2 Automated Data Collection

When you visit our website or use our services, we may automatically collect data, including:

• IP address
• Device type and operating system
• Browser type
• Referral source (how you arrived at our site)
• Date and time of website access

1.3 SMS & Communication Data

If you opt in to receive SMS messages, we may collect:

• Your phone number
• Message interactions (open, reply, click data)
• Message delivery status

2. How We Use Your Information

• To provide services: processing transactions, delivering notifications, and offering customer support.
• To send transactional SMS messages based on user consent (confirmations, alerts, reminders).
• To personalize the user experience and improve navigation and content.
• To ensure legal compliance (including TCPA and GDPR).
• To prevent fraud and enhance security by monitoring and securing accounts.

3. SMS Messaging Policy

3.1 SMS Opt-in & Consent

By providing your phone number and opting in, you agree to receive transactional messages from us.

How you opt in:

• Entering your phone number on our website and checking the SMS consent box.
• Sending a keyword (e.g., “JOIN”) to enroll in SMS notifications.
• Providing your number at checkout, customer service, or in-store.

3.2 Message Frequency & Costs

• Message frequency may vary.
• Standard message and data rates may apply based on your carrier’s terms.

3.3 Opt-out & Unsubscribing

• To stop receiving SMS, reply STOP at any time.
• For assistance, reply HELP or contact us at contact@admin.novaqsystems.com.

3.4 Data Protection & SMS Compliance

• Your phone number will not be sold or shared with third parties for marketing purposes.
• SMS data is stored securely and used only for transactional purposes.

4. How We Share & Disclose Your Information

We do not sell personal data. We may share your information with:

• Service Providers & Vendors (e.g., payment processors, SMS gateways like Twilio/Brevo).
• Legal & Regulatory Compliance (if required by law or legal requests).
• Business Transfers (merger, acquisition, or sale of assets).

5. How We Protect Your Data

• SSL encryption for data transmission.
• Access controls limiting who can access your information.
• Regular security audits and compliance monitoring.

While we take precautions, no system is 100% secure. Please use strong passwords and protect your data online.

6. Your Rights & Choices

Depending on your location, you may have rights to:

• Access & Correction – request a copy of your data and correct inaccuracies.
• Data Deletion – request removal of your personal data.
• Opt-out of Marketing – unsubscribe from promotional emails or SMS.
• Restrict Processing – limit how your data is used in certain cases.

To exercise your rights, contact us at contact@admin.novaqsystems.com.

7. Third-Party Links & External Services

Our website doesn’t contain links to third-party websites.

8. Children’s Privacy

Our services are not intended for children and teenagers under 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it promptly.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the last updated date.

10. Contact Us

Email: contact@admin.novaqsystems.com
Website: novaqsystems.com